Privacy policy

HILS recognises that everybody has the right to protect their privacy and guard themselves against potential data breaches in an increasingly data-driven world. However, in order to provide our services, we must collect and use personal data about individuals.

We regard the lawful and correct handling of personal data as essential to our successful operation, as is maintaining the confidence of our customers and staff that we will keep their personal data secure.

What personal data do we collect and how do we use it?

We will only request and hold essential information, without which we cannot deliver the service you require; or important information, which will help us deliver the service safely and to a high standard.

What do we do with your data?

We will only use your data to deliver the service you have requested, and to tell you about changes to our services. We will never sell your data, or pass your data on to third parties except in the instances outlined below:

  • If we have concerns about your welfare, we may share your information with trusted partners (such as the police or medical professionals), or your emergency contacts. We will always strive, where possible, to discuss this with you before proceeding.
  • If you have requested information about an additional service we may share this with our internal teams.
  • If you have granted consent for your information to be shared and processed for a specific purpose other than providing our services to you (such as for evaluation and research).

What information do we collect through our website?

HILS does not collect or store any personal information about individuals who browse our website other than where you voluntarily choose to give your personal information via email or online forms used to enquire about or apply for a service. Any personal data collected through our website will be treated as confidential under the principles of the Data Protection Act 1998 and General Data Protection Regulation 2016. contains links to other websites but these are not covered by this policy and you are advised to check their terms and conditions. We cannot be held responsible for content on third party websites.

The information provided by users will be acted upon according to the content of the communication. All personal information collected on the website will only be used for the purpose of delivering the service for which the information was supplied.

By using you are accepting the terms and conditions of use contained within this policy. If this policy is not acceptable to you, please do not use this website.

What are my rights?

You have the right to request to see and use the personal data we hold on you, or request for it to be deleted. Please be aware that this may result in us being unable to continue delivering our services to you.

We will endeavour to respond to any requests within 30 working days. Clients can click here to download a request form, current and former staff members can click here. Please send completed request forms to

Notification of changes

Development of new HILS services may generate the need to amend this policy at any time. We hope this information has been helpful. If you have any questions or concerns relating to this policy and data protection please contact us on: .


Our response to COVID-19

We've been taking proactive measures to ensure we can safely continue providing vital services in the community. Click below to read more about how we are responding to COVID-19.

If you would like to discuss any specific queries or concerns, or to offer your support, contact our dedicated helpdesk on:
01462 887181

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