Our Organisation

Our Organisation

Our History

In 2007, Hertfordshire County Council supported the establishment of Hertfordshire Community Meals as an independent, not-for-profit, organisation to deliver meals on wheels across the county.

The service began in 2007 with one site in Letchworth, two vehicles, and a team of volunteers delivering meals in the North Hertfordshire district. By 2013, the remaining nine Hertfordshire districts had transferred their clients to HCM and four sites were established across the county in Hemel Hempstead, Letchworth, St Albans, and Ware. We still operate out of these four sites.

In April 2015, Hertfordshire Community Meals began operating as Hertfordshire Independent Living Service. This new name reflects that we do far more than deliver meals. We now provide a wide range of services, and we have plans to continue to develop more in the coming years!

Our Approach and Ethos

We are a charitable Social Enterprise. This means that we trade to do good and support people and we reinvest any surplus into helping our clients. We have a contract from Hertfordshire County Council to deliver meals on wheels on its behalf, and receive some money from other organisations. We always try to do more every year so that we remain good value for Hertfordshire’s taxpayers.

We believe in paying people a fair wage and all of our staff are paid at least the Living Wage Foundation’s Living Wage. We only use paid staff to deliver our meals, and volunteers provide vital support to deliver our other services.

We also believe in helping people back into work. A number of our staff have found it difficult to work for a wide range of reasons and we have helped them to thrive in the workplace with training and support.

About HILS

To find out more about how we help to keep people healthy, happy, and independent in Hertfordshire, visit our YouTube channel, for videos on who we are, what we do, and why we do it! Click here.


Our response to COVID-19

We've been taking proactive measures to ensure we can safely continue providing vital services in the community. Click below to read more about how we are responding to COVID-19.

If you would like to discuss any specific queries or concerns, or to offer your support, contact our dedicated helpdesk on:
01462 887181

Read our statement