Nutrition Awareness Service
Nutrition Awareness Service

Nutrition Awareness Service

Our service

In partnership with Herts Valleys Clinical Commissioning Group and Hertfordshire Integrated Nutrition and Dietetic Service, the HILS Nutrition Awareness team are supporting care homes across the west of the county to provide excellent nutrition care for their residents. This service is free to care homes catering to older people and people with learning disabilities, and is part of the Hertfordshire Integrated Nutrition and Dietetic Service (HINDS).

Our team visits each care home to assess the support they provide to residents to help them meet their nutritional needs. They then provide care home staff with tailored training sessions. Care homes who provide excellent levels of nutrition support can achieve a bronze, silver, or gold accreditation in Nutrition Awareness. This quality marker will help people choose the right care home for them and recognises the hard work of care home staff in looking after their residents’ nutritional health.

NAT Accreditation

What is involved?

An initial assessment

The team reviews all aspects of nutrition care in the home in line with the Care Quality Commission’s (CQC) five key standards of care: safe, well-led, responsive, caring, and effective. This includes:

  • How staff are monitoring residents’ weight and eating habits using the Malnutrition Universal Screening Tool (MUST), Food & Fluid Charts, and Care Plans;
  • How staff are supported to ensure that residents’ nutritional needs are met through training and effective communication between teams;
  • How residents are supported to maintain a healthy weight through food fortification.

Tailored training

From the initial assessment the team develops tailored training sessions, which follow the CQC’s five key standards of care. These sessions are interactive and fun, with relevant examples of best practice that can be applied in many different settings. Our team will always endeavour to arrange training at the time and place that best suits the care home.

A follow-up assessment and training

Six months after care home staff have received their first training sessions, our team will conduct a short follow-up assessment to make sure nothing has been missed. They can also do a follow-up training session for any newcomers, or staff who may have missed the previous sessions, and to help with any persistent challenges.


Accreditation is based on performance in the CQC’s five key standards of care. Participating care homes can receive a bronze, silver or gold accreditation if certain criteria are met and will be presented with a certificate for display. Achieving an accreditation in nutrition awareness demonstrates that the care home and its staff are proficient in managing their residents’ nutritional needs and in providing them with a caring service.

Grace Muriel House


HILS is developing a number of free online resources to help support care homes with managing the nutritional needs of their residents.

If you are a care home and would like to find out more, simply contact our Nutrition Awareness team.

Contact the Nutrition Awareness Team

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