More than just a meal
More than just a meal

More than just a meal

Our service has always been more than just delivering a meal. We care about your wellbeing and are proud of how our service gives you and your loved ones peace of mind.

No reply procedure

Should you not come to the door, or not be in the house when we come to deliver a meal, we will contact your family, friends or neighbours to make sure you’re ok.

Regular visits/ welfare checks

Delivering food regularly means our Community Team get to know our clients really well. Should we notice that something isn’t right, then we can contact your family, friends or doctor to let them know.

Occasionally, we find our clients after they have had a fall or accident. If this happens, our community team will stay with you until help arrives.

Medication prompts

Medication prompts are now available as a part of our meals service if required. Click here to find out more.

Plating up your meal

Our Community Team member will happily plate your meal, and make you a drink if you would like. Please request when joining our service if you would like us to do this when delivering your meal.

Nutrition and Wellbeing Service

We have a Nutrition and Wellbeing Team who provide individual support for all those who want it. Find out more about the service here.

Keeping you safe

Our Community Team are regularly accompanied by Police Officers, Firefighters, and Trading Standards Officers.

These visits include looking around your property to ensure it is secure, advice on doorstep crime, and how to avoid scams.

If necessary, the team will recommend a follow up for a fuller visit or a Home Fire Safety Check.

Our Teams

Every Community Team member has had a police record check and will always be wearing their ID badge and uniform.

Our staff are regularly trained in caring for older people, including specialist dementia awareness.

All of our staff are paid at least the Living Wage Foundation’s Living Wage.

Safe Driving

We have 77 cars driving every day across Hertfordshire. We track all of our vehicles to make sure they’re driven safely.


Our response to COVID-19

We've been taking proactive measures to ensure we can safely continue providing vital services in the community. Click below to read more about how we are responding to COVID-19.

If you would like to discuss any specific queries or concerns, or to offer your support, contact our dedicated helpdesk on:
01462 887181

Read our statement