Client Survey

Client Survey

Every year we ask our clients what they think of our meals service by asking our clients to return a short survey.

We’re delighted with the way in which clients view us and our meals.

  • 91% of our clients thought the quality of the lunch main meal was excellent or good.
  • 87% of our clients thought the variety of the lunch menu was excellent or good.
  • 91% of our clients thought our food was excellent or fairly priced.
  • 98% of our clients thought the service from our Community Team was excellent or good.
  • 98% thought the service from our Support Team was excellent or good.

As a result of HILS’ services:

  • 71% said they visit their GP less.
  • 86% had recovered from a period of ill health.
  • 93% agreed that they are better nourished.
  • 91% said they feel healthier.
  • 97% said that their life was easier
  • 92% said they felt more independent
  • 96% said they feel more secure

You can see the full results here..

For a breakdown of the feedback and responses, click here..